We are partner with Australia Post.
Standard delivery is about 3-5 business day delivery for same state. To learn more please refer to Australia Post website.

We are partner with Australia Post.
Express is next business day delivery as long as the order is placed before 12pm.

Same day delivery available in Melbourne – depending on stock and availability. If you can't see this option at checkout please reach out, our team will manage something for you!

You should normally receive your order within 2-6 business days depending on your postcode and shipping option. You can also track your parcel using the Tracking number you have received via email.
There may be some delays due to COVID-19.
Feel free to contact our Customer Care team at letstalk@wewander.com.au if you need any further assistance.

All the experiences included in our Gift boxes are covered with the Pass provided. Which mean the value of the box equal the value of the experience your gift recipient will enjoy! 

For all corporate enquiries, please contact our team at business@wewander.com.au.

Yes you can. Our Experience Gift Boxes are fully customisable, please contact our team at business@wewander.com.au.

Go to the USE YOUR BOX page. Enter your Pass ID and your Security Code, provided on your Invitation inside the Experience Gift Box. This will give you access to all the experiences available within your box. Then just follow the prompts! Easy isn’t it?

Yes, we are always adding new experiences. The longer you wait, the more experiences you’ll be able to access.

It depends on the cancellation policy of the partner you booked the experience with. The first step is contacting the Experience Partner. Some partners may not always offer cancellations, but will allow you to change your booking date. Other partners will easily accommodate cancellations. Once the Partner has cancelled your booking on our booking platform, you will be notified via email and will be able to use your Pass to book another experience. For any further questions, please contact our Customer Care team at letstalk@wewander.com.au.

Yes, if you would like to upgrade your Experience Gift Box please contact our Customer Care team at letstalk@wewander.com.au with your Pass ID and Pass security code. You will be required to pay the difference (if any) and we will then either update your existing pass or send you a new e-box. This will allow you to access all experiences included in your new box on our website.

If you’ve lost your pass, please contact us at letstalk@wewander.com.au. We will do our best to try to help and recover your Pass ID and Pass Security Code. Note: If your Box was not purchased on our website www.wewander.com.au, a receipt will be required.

Not a problem at all. Our lovely team will take care of it. Please contact our Customer Care team at letstalk@wewander.com.au and we will assist.

No, all of our experiences are fully prepaid. In some rare cases, a fully refundable deposit may be required but you don’t have to add anything to enjoy your experience.

Your Experience Gift Box allows you to select ONE experience. Choosing is the hardest part. But remember that all the experiences in the box have the same value.

As our offer is dynamic, some experiences listed in our booklets may no longer be accessible when you would like to book. Our team is committed in doing their best to replace such experiences with equivalent ones. For any question, feel free to contact our Customer Care team at letstalk@wewander.com.au.

The HIM and HER boxes sold in retail stores are the equivalent of the Bucket List sold on our website. Both offer access to the same set of amazing experiences, only the packaging has changed.